Tenova10 Shipping & Delivery Policy

Effective Date: 16 August 2026

Last Updated: 16 August 2026

1. Delivery Information

Customers must provide accurate and complete delivery information when placing an order, including full name, delivery address, phone number, and email address.

Customers should review these details before completing payment.

2. Processing Target

Tenova10 generally aims to process and arrange delivery within 48 hours (2 days), excluding Sundays, after successful payment verification and order acceptance.

This is a processing target and not a guaranteed delivery deadline.

Processing may take longer because of product availability, upstream supplier fulfilment, courier availability, location, public holidays, security conditions, weather, technical problems, unusually high order volumes, or other circumstances outside Tenova10's reasonable control.

Known material delays will be communicated where reasonably possible.

3. Delivery Time

Actual delivery time depends on location, courier availability, product source, and logistics conditions.

Any delivery estimate is an estimate unless Tenova10 expressly states otherwise.

Customers should remain reachable by phone and email while an order is being delivered.

4. Drop-Shipped Products

Some products are sourced from upstream suppliers after the customer places an order.

Drop-shipped products may take longer to fulfil and are not available for store pickup unless Tenova10 expressly confirms otherwise.

If an upstream supplier becomes unable to supply a paid product, Tenova10 will open an order/payment review, notify the customer, and either arrange reasonable fulfilment or process the applicable refund if fulfilment is not possible.

5. Store Pickup

Only products explicitly designated as eligible for pickup may be collected from a Tenova10 location.

Customers should not travel to the store for collection unless Tenova10 has confirmed that the order is ready.

6. Failed Delivery

Delivery may fail because a customer is unavailable, the address is incorrect/incomplete, the phone is unreachable, the customer cannot send the SMS confirmation described in Section 7 from the phone number on the order, the customer refuses a valid order, or the courier cannot reasonably access the location.

Where a failed delivery is caused by inaccurate customer information or customer unavailability, Tenova10 may arrange re-delivery and may charge a reasonable disclosed re-delivery cost where lawful.

7. Delivery Confirmation

When the courier arrives, the courier asks the customer to send the order number by SMS to the courier, from the same phone number the customer provided on the order. The courier checks that the sender's number matches the order before treating the order as delivered.

Customers are strongly encouraged to inspect and, where reasonably possible, test products at delivery in the presence of the courier.

Obvious defects, deformation, damage, wrong items, or material non-conformity should be reported immediately through Tenova10's official support channels with the order number.

For issues that would reasonably have been visible at delivery, please report them the same day. This inspection request does not remove any statutory consumer right relating to defects that could not reasonably have been discovered at delivery.

8. Delivery Evidence

Tenova10 may maintain delivery records including courier name, tracking number, dispatch time, out-for-delivery time, delivery time, and whether courier confirmation (as described in Section 7) was obtained, along with relevant communications.

These records may be used to verify fulfilment, investigate complaints, and respond to legitimate payment disputes.

9. Customer Responsibility

Customers are responsible for providing accurate delivery information, remaining reachable, responding to reasonable courier communications, and ensuring that an authorised recipient is available where required.

10. Delays Outside Our Control

Tenova10 is not responsible for delays caused solely by circumstances outside our reasonable control, including courier disruptions, supplier disruptions, severe weather, road closures, security restrictions, public emergencies, government restrictions, payment-provider problems, or telecommunications/internet failures.

We will work to complete delivery as soon as reasonably practicable.

11. Contact

Tenova10 Hub

14 Arogundade Estate, Gaa-Akanbi, Ilorin

Email: tenova10.com@gmail.com

Phone: 08028679810

Please include your order number when contacting us about an existing delivery.